About

Contact

system@boxopened.com for all inquiries

Where do you ship from?

We all items ship from China.

Can I correct or change the shipping address for my order?

If your order has not yet been shipped, please request order cancellation by emailing system@boxopened.com and then place a new order with the corrected address. Please note that 5% of the refund amount will be withheld to cover payment processing fees.

If your order has already shipped, it may sometimes but not always be redirected. Please email system@boxopened.com. Additional charges apply.

How can I cancel or edit an order?

Any required additional items must be ordered separately by placing a new order. To remove items from an order, please contact system@boxopened.com before your order ships to exclude them from the package and get a refund. Please note that for any order cancellation or item removal, 5% of the refund amount will be withheld to cover payment processing fees.